Fairplay Support Methods
When you need assistance or have questions about the Fairplay platform, there are a few different ways to reach customer support. Here is an overview of the main contact channels available:
When you need assistance or have questions about the Fairplay platform, there are a few different ways to reach customer support. Here is an overview of the main contact channels available:
| Method | Details | Use For |
|---|---|---|
| In-App Support | – Access via Support menu in app– Fill out form with issue details– Get email response within 24 hrs– Use live chat for immediate answers | – Minor issues– Questions– Non-urgent requests |
| – Find email form on Contact Us page– Clearly explain problem/question– Receive email response within 24 hrs | – General inquiries– Detailed questions– Not time-sensitive issues | |
| Phone | – Find toll-free # on website– Call 9am-11pm IST Mon-Sat– Get connected to a live agent– Explain issue and provide account info | – Urgent issues– Suspected fraud– Technical problems– Needed immediate help |
| FAQ Database | – Extensive knowledge base on site– Browse articles or use search bar– Covers wide range of common questions | – Before contacting an agent– Simple account or betting issues– Quick answers needed |
Getting help directly through the Fairplay mobile app is a convenient option. Here’s how to use the in-app support: